Kancelář zdravotního pojištění

Austria

 

Before Departure

Make sure that you have a valid European Health Insurance Card (EHIC) which you will present to the medical provider when receiving medical treatment. If you suffer from a chronic illness and you know that you will need specific care during your stay (e.g. a dialysis), we highly recommend that you prearrange it with a medical provider in Austria.

Warning for Tourists Travelling to Mountain Resorts

Local medical facilities often do not fall under the public healthcare system and therefore do not accept the European Health Insurance Card.

Mountain rescue service and air transport from the slopes are not covered by public health insurance and therefore the European Health Insurance Card cannot be used.

When taking out travel insurance, make sure that it does cover the risks associated with skiing and high-mountain tourism.

Issuing of Provisional Replacement Certificate (replacing EHIC)

If for some reason (loss, theft) you do not have a European Health Insurance Card with you during your stay in Austria, you can contact your Czech health insurance company at any time to issue a Provisional Replacement Certificate (PRC) temporarily replacing the European Health Insurance Card. You can request the PRC yourself, via the local carrier of health insurance or via the hospital (in case of hospitalization). You are entitled to receive the PRC.

Healthcare in Austria

If you need a treatment, it is necessary to contact a medical provider who has a contract with the Austrian health insurance fund (Österreichische Gesundheitskasse). The sign “Kassenarzt” (contractual doctor) or “Alle Kassen”, which is usually posted at the doctor’s office, will help you.

Regarding dental care, only a limited range of procedures is performed within the framework of state-guaranteed care.

For hospital care, routine treatment and examinations are provided in university and regional hospitals that have a contract with the state health insurance fund of the given federal state. A doctor’s referral is required for examination in such facilities. This does not apply to emergencies. A daily fee is paid for the first 28 days of hospitalization; the amount varies on a state-by-state basis (in 2024 it ranged from € 18,40 to € 29,70). You can find detailed information about hospital emergency services and other services on the Kliniksuche.at website (n German only).

Ambulance transportation is covered only in acute cases.

When traveling to mountain resorts, we recommend that you always take out travel insurance as there are few contractual medical facilities in the resorts and, in addition, air ambulance transport is not covered by public health insurance.

Contractual medical facilities of the Austrian health insurance fund can be searched here (in German only).

First aid: 112 or 144.

 

You pay the following co-payment for treatment:

  • Medicine – € 7,10 per prescription, not all medicines are covered by public insurance. You can pick up your prescribed medication at any pharmacy (at the standard price). You can find the pharmacy here (in German only).
  • Hospitalization – € 18,40 – 29,70/day for a maximum of 28 days, depending on the federal state.
  • Medical aids – 10 % of costs, minimum € 40,40; glasses and contact lenses: minimum € 121,20
  • Reimbursement of Costs
  • If you paid for the care yourself, contact your Czech health insurance fund and present your invoices (originals); the health insurance fund will assess whether you are entitled to reimbursement and what amount.

 

Where to get more information about the access to healthcare

Local branch of the Austrian Health Insurance Fund

(Österreichische Gesundheitskasse),
or
Dachverband der österreichischen Sozialversicherung,
Kundmanngasse 21, 1031 Wien.
tel.: +43 1 71132-0, fax:  +43 711 32 3779
internationales@hvb.sozvers.at, www.sozialversicherung.at

If you go to Austria for planned health care, you will get detailed information from the national contact point:
Gesundheit Österreich – https://www.gesundheit.gv.at/service/patient-mobility/inhalt
www.gesundheit.gv.at
patientenmobilitaet@goeg.at

Contacts to Austrian dialysis centers: https://www.oeanpt.at/dialysezentren.html

 

Contacts at Czech embassies:

 

(Aktualizováno 30.5.2024)